Guide
Running a manual return point (no machine)
You can take empties over the counter without a machine. Staff check the container, refund the deposit and store it for collection. Last checked: 12 Oct 2026
In short: You can take empties over the counter without a machine. Staff check the container, refund the deposit and store it for collection. A manual return point means staff accept empties by hand. You refund the 20p and keep containers checked, bagged, tagged and stored. The handling fee for manual return points is 3p per container.
How it works
Exchange for Change describes manual return points as staff accepting containers over the counter and refunding the deposit manually. Containers are checked, bagged, tagged and stored until collected. Exchange for Change provides the bags and tags free of charge.
Source: Exchange for Change FAQs
Refunds
You can refund by voucher, card or cash.
Source: GOV.UK: DRS retailer responsibilities
What you are paid for handling
Exchange for Change pays a return handling fee to cover accepting, storing and processing containers. It is 3p per container for manual return points.
Source: Exchange for Change: return handling fee
Registering as manual
When you register you say whether each site is a manual return point or uses a reverse vending machine (RVM).
Sources: Exchange for Change FAQs; Exchange for Change retailer registration instructions (PDF)
Questions
Do I need a machine?
No. A manual return point, where staff accept empties over the counter, is allowed.
Source: Exchange for Change FAQs
How much is the handling fee for a manual return point?
3p per container.
What happens to the empties?
They are checked, bagged, tagged and stored until collected.
Source: Exchange for Change FAQs